Our Store Policies
Things You Need to Know
We founded Nurture with Gaia with one goal in mind: giving our customers a fair, rewarding, and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more.
Our Shipping Policy
How It Works
SHIPPING & DELIVERY POLICY
Last updated October 01, 2022
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
We offer various shipping options mainly through UPS. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products. We do not offer international shipping.
Shipping Fees
We offer shipping at the following rates:
United States Priority Mail: 5-7 business days
Canada First-Class Package International: 2-5 business days
Canada Priority Mail International: 1-3 business days
All times and dates given for delivery of the products are given in good faith but are estimates only.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 14 business days of receiving your shipping confirmation email, please contact us at support@nurturewithgaia.com with your name and order number, and we will look into it for you.
Orders only ship on business days, which are Monday - Friday
If you have any further questions or comments, you may contact us by email at support@nurturewithgaia.com.
Returns
How It Works
Last updated May 13, 2024
Please see below for more information on our return policy.
RETURNS
Regrettably, we do not accept returns for products purchased from our website. Our decision not to offer returns is based on several factors, including the nature of the products we sell and our dedication to maintaining the highest standards of quality and hygiene.
REFUNDS
At our website, we handle refund requests on a case-by-case basis. Our decision to offer refunds is contingent on the specific situation and the circumstances surrounding the request. We understand that each situation may vary, and we want to ensure that we address your concerns in the most personalized and appropriate manner possible.
To initiate a refund request, please reach out to our customer support team at [customer support email/phone number]. Kindly provide us with the relevant details, including your order number, a description of the issue, and any supporting documentation or images if applicable.
Examples of situations where a refund may be considered include:
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Product Defects: If you receive a product that is damaged or defective, we will thoroughly investigate the matter. Depending on the severity of the issue, we may offer a refund or replacement.
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Shipping Errors: In the event of a shipping error on our part, such as delivering the wrong item or missing items from your order, we will rectify the situation promptly and may offer a refund if necessary.
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Cancellation of Services: For specific services we provide, the terms and conditions of cancellation and refunds will be clearly outlined in the respective service agreement.
Please note that there are certain scenarios where refunds will not be provided, including:
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Change of Mind: We do not offer refunds for products or services simply due to a change of mind or preference.
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Services Already Rendered: Refunds may not be possible for services that have already been rendered.
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Digital Products: For digital downloads or virtual items, refunds may not be available once the download has been initiated or completed.
Rest assured that our dedicated customer support team is always here to assist you and find the best resolution for your situation. Your satisfaction is of utmost importance to us, and we will work diligently to address any concerns you may have.
Thank you for your understanding.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please note returns will only begin processing once an email and photo has been sent to support@nurturewithgaia.com.
QUESTIONS?
If you have any questions concerning our return policy, please contact us at:
Privacy Policy
Your Data is Secure
Last updated May 13, 2024
This privacy notice for Nurture with Gaia ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
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Visit our website at https://nurturewithgaia.wixsite.com, or any website of ours that links to this privacy notice
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Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@nurturewithgaia.com. Email to get a copy.
Disclaimer
Last updated May 23, 2024
Website Disclaimer
The information provided by Nurture with Gaia ("we," "us," or "our") on https://nurturewithgaia.wixsite.com/nurture-with-gaia (the "Site") and our mobile application is for general informational purposes only. All information on the Site and our mobile application is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site or our mobile application. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR OUR MOBILE APPLICATION OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE AND OUR MOBILE APPLICATION. YOUR USE OF THE SITE AND OUR MOBILE APPLICATION AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE AND OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK.
External Links Disclaimer
The Site and our mobile application may contain (or you may be sent through the Site or our mobile application) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
Professional Disclaimer
The Site cannot and does not contain medical/health advice. The medical/health information is provided for general informational and educational purposes only and is not a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of medical/health advice. THE USE OR RELIANCE OF ANY INFORMATION CONTAINED ON THE SITE OR OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK.
Affiliates Disclaimer
The Site and our mobile application may contain links to affiliate websites, and we receive an affiliate commission for any purchases made by you on the affiliate website using such links. Our affiliates include the following:
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Nikken
We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn advertising fees by linking to Amazon.com and affiliated websites.
Testimonial Disclaimer
The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY.
The testimonials on the Site are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.
The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.
The testimonials on the Site are not intended, nor should they be construed, as claims that our products and/or services can be used to diagnose, treat, mitigate, cure, prevent, or otherwise be used for any disease or medical condition. No testimonials have been clinically proven or evaluated.